FreshBooks vs Pilot

Two accounting tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshBooksFreshBooks	PilotPilot
In one line	Invoicing and time tracking for service businesses	Done-for-you bookkeeping and tax for startups
Starting price	From $23/mo + $11/extra person	From $99/mo
Six-person team	$23/mo	$99/mo
Plans	Lite $23/mo (5 clients); Plus $43/mo (50 clients); Premium $70/mo (unlimited clients); the same billed yearly; first-year discounts common (Lite was $1/mo for the first year when checked); team members $11/mo each	Bookkeeping Essentials from $99/mo billed yearly (up to $100K monthly expenses); tax filing from $750/yr for newly formed companies, $2,000+ for partnerships and S-corps, $2,450+ for C-corps
Pricing model	Free trial	Paid
Free trial	30 days	—
Users	1 included	n/a
Both connect to	No shared connections on record.
Also connects to	Gusto, Squarespace Commerce, Stripe Invoicing, Novo, Ecwid, Payoneer Workforce Management100+ listed by the vendor	Ramp10,000+ listed by the vendor
Team size	Just me · 2–10 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US
Phone support	Plans not stated; Select only	Core and up
Live chat	Every plan	Every plan
Support hours	Phone: office hours · Live chat: 24/7	Not published
Incidents posted	4 incidents posted on FreshBooks's status page, which covers all FreshBooks products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by FreshBooks. Status page	We found no public status page for Pilot.
Capterra score	4.5 / 5 from 4,529 reviews	4.9 / 5 from 29 reviews
Trustpilot score	3.8 / 5 from 1,051 reviews	2.9 / 5 from 20 reviews
Fit: Retail shop	58	35
Fit: Restaurant or café	40	30
Fit: Service business	90	65
Fit: Agency or studio	88	78
Fit: Trades or contractor	80	40
Fit: Online store	45	75
Why people pick it	Best-looking invoices Time tracking built in	A team does the books Tax filing from the same people
Where it falls short	Per-user fees Client caps on lower plans	Costs more than software Built around startups
	Visit FreshBooks ↗	Visit Pilot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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