FreshBooks vs Puzzle

Two accounting tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshBooksFreshBooks	PuzzlePuzzle
In one line	Invoicing and time tracking for service businesses	Accounting for startups that live in Stripe and a neobank
Starting price	From $23/mo + $11/extra person	From $30/mo
Six-person team	$23/mo	$30/mo
Plans	Lite $23/mo (5 clients); Plus $43/mo (50 clients); Premium $70/mo (unlimited clients); the same billed yearly; first-year discounts common (Lite was $1/mo for the first year when checked); team members $11/mo each	Starter $30/mo monthly or $24/mo billed yearly (1 seat); Core $72/mo monthly or $58/mo billed yearly (5 seats); Complete $120/mo (unlimited seats); Scale $360/mo
Pricing model	Free trial	Free trial
Free trial	30 days	60 days
Users	1 included	1 on Starter; 5 on Core
Both connect to	Stripe Invoicing
Also connects to	Gusto, Squarespace Commerce, Novo, Ecwid, Payoneer Workforce Management100+ listed by the vendor	Rippling, Deel, Mercury, BILL, Ramp, Brex, Rho
Team size	Just me · 2–10 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US
Phone support	Plans not stated; Select only	None listed
Live chat	Every plan	Plans not stated
Support hours	Phone: office hours · Live chat: 24/7	Not published
Incidents posted	4 incidents posted on FreshBooks's status page, which covers all FreshBooks products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by FreshBooks. Status page	We found no public status page for Puzzle.
Capterra score	4.5 / 5 from 4,529 reviews	See reviews on Capterra
Trustpilot score	3.8 / 5 from 1,051 reviews	3.2 / 5 from 1 reviews (few reviews)
Fit: Retail shop	58	25
Fit: Restaurant or café	40	15
Fit: Service business	90	75
Fit: Agency or studio	88	82
Fit: Trades or contractor	80	30
Fit: Online store	45	55
Why people pick it	Best-looking invoices Time tracking built in	Cash and accrual books at once Strong startup integrations
Where it falls short	Per-user fees Client caps on lower plans	No inventory Built for US startups, not local shops
	Visit FreshBooks ↗	Visit Puzzle ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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