Reception.ai vs ElevenLabs Agents

Two AI receptionist & answering tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Reception.aiElevenLabs	ElevenLabs AgentsElevenLabs
In one line	ElevenLabs' ready-made AI receptionist	Build your own AI phone agent with ElevenLabs voices
Starting price	From $24/mo	From $5/mo
Six-person team	$24/mo	$5/mo
Plans	Basic $29/mo or $24/mo billed yearly (75 phone minutes, 150 web chat minutes, 1 number, 1 call at a time; $0.40 a phone minute after); Plus $79/mo or $66/mo yearly (275 phone minutes, 550 chat minutes, 3 numbers, 3 calls at a time; $0.32 after); Premium $199/mo or $166/mo yearly (1,000 phone minutes, 2,000 chat minutes, 5 numbers, 10 calls at a time; $0.22 after); credits are one pool across phone, web chat and messages; 14-day free trial with 30 phone minutes, no card	Free (15 call minutes, no commercial license); Starter $6/mo or $5/mo billed yearly (75 minutes); Creator $22/mo, first month $11, or $18.33/mo billed yearly (275 minutes); Pro $99/mo or $82.50/mo yearly (1,238 minutes); Scale $299/mo or $249.17/mo yearly (3,738 minutes); Business $990/mo or $825/mo yearly (12,375 minutes). Extra minutes $0.08/min; calls over the concurrency limit $0.16/min. AI model usage billed separately; phone numbers and carrier minutes paid to Twilio or your SIP provider
Pricing model	Free trial	Free tier
Free trial	14 days	—
Users	Unlimited	Unlimited
Integrations	Google Calendar, Zapier, webhooks	Twilio, SIP trunking, Google Calendar, Cal.com, Calendly, HubSpot, Salesforce, Zendesk
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people · 51–200 people
Available in	US · CA · UK	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Every plan
Support hours	Not published	Not published
Incidents posted	25+ incidents posted on ElevenLabs's status page, which covers all ElevenLabs products and regions, in the 90 days to Oct 29, 2026; 10 marked major or critical by ElevenLabs. Status page	25+ incidents posted on ElevenLabs's status page, which covers all ElevenLabs products and regions, in the 90 days to Oct 29, 2026; 10 marked major or critical by ElevenLabs. Status page
Fit: Retail shop	55	25
Fit: Restaurant or café	60	25
Fit: Service business	80	40
Fit: Agency or studio	50	72
Fit: Trades or contractor	78	30
Fit: Online store	35	35
Why people pick it	ElevenLabs voices No-card trial	Lowest price per minute 31 languages
Where it falls short	No toll-free numbers Overage adds up on Basic	You build and connect it yourself Model and phone costs on top
	Visit Reception.ai ↗	Visit ElevenLabs Agents ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

ElevenLabs Agents: partner link. We may earn a commission; it never affects rankings.