Ruby vs Reception.ai

Two AI receptionist & answering tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	RubyRuby	Reception.aiElevenLabs
In one line	Live US-based receptionists, billed by the minute	ElevenLabs' ready-made AI receptionist
Starting price	From $250/mo	From $24/mo
Six-person team	$250/mo	$24/mo
Plans	Billed per receptionist minute in 60-second steps: 50 minutes $250/mo; 100 minutes $395/mo; 200 minutes $720/mo; 500 minutes $1,725/mo; larger plans by quote. Extra minutes at your plan's per-minute rate. Live chat add-on from $115/mo. No setup or onboarding fees; month to month; money-back guarantee within 21 days or 500 minutes	Basic $29/mo or $24/mo billed yearly (75 phone minutes, 150 web chat minutes, 1 number, 1 call at a time; $0.40 a phone minute after); Plus $79/mo or $66/mo yearly (275 phone minutes, 550 chat minutes, 3 numbers, 3 calls at a time; $0.32 after); Premium $199/mo or $166/mo yearly (1,000 phone minutes, 2,000 chat minutes, 5 numbers, 10 calls at a time; $0.22 after); credits are one pool across phone, web chat and messages; 14-day free trial with 30 phone minutes, no card
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Unlimited	Unlimited
Integrations	Clio, Google Calendar, Calendly, HubSpot, Salesforce, Zapier, Slack	Google Calendar, Zapier, webhooks
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · CA	US · CA · UK
Phone support	Every plan	None listed
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	We found no public status page for Ruby.	25+ incidents posted on ElevenLabs's status page, which covers all ElevenLabs products and regions, in the 90 days to Oct 29, 2026; 10 marked major or critical by ElevenLabs. Status page
Fit: Retail shop	40	55
Fit: Restaurant or café	30	60
Fit: Service business	85	80
Fit: Agency or studio	65	50
Fit: Trades or contractor	70	78
Fit: Online store	35	35
Why people pick it	A person answers every call No setup fee or contract	ElevenLabs voices No-card trial
Where it falls short	Costly per call Spanish only on weekdays	No toll-free numbers Overage adds up on Basic
	Visit Ruby ↗	Visit Reception.ai ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices