SurveySparrow vs Survicate

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	SurveySparrowSurveySparrow	SurvicateSurvicate
In one line	Conversational surveys and NPS to catch unhappy customers early	Customer surveys by email, website pop-up, app and QR code
Starting price	From $19/mo	From $56/mo
Six-person team	$19/mo	$56/mo
Plans	Free (1 user, 75 responses/quarter); billed yearly: Basic $19/mo (1 user, 2,500 responses/yr), Starter $39 (1 user, 15,000/yr), Business $79 (3 users, 36,000/yr); quarterly billing $39/$59/$149; extra users $49/mo each; no monthly billing; 14-day trial	Free (25 responses/mo, 1 active survey, 3 users). Growth, yearly billing: $56/mo for 100 responses/mo, $114 for 250, $169 for 500, $229 for 1,000, $289 for 1,500; 10 seats, unlimited surveys. Starter, monthly only: $89/mo for 100 responses, 5 seats, 2 active surveys. Pro from $349/mo; Enterprise from $569/mo. 10-day free trial, no card
Pricing model	Free tier	Free tier
Free trial	14 days	10 days
Users	1 on Basic and Starter; 3 on Business	10 seats on Growth
Integrations	HubSpot, Salesforce, Zapier, Slack, Google Sheets	HubSpot, Intercom, Zendesk, Slack, Mailchimp, Klaviyo, Zapier, Google Sheets
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Enterprise only
Live chat	Business and up	Every plan
Support hours	Email: 24x5 · Live chat: 24x5	Not published
Incidents posted	SurveySparrow has a public status page. Status page	0 incidents posted on Survicate's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.4 / 5 from 123 reviews	Not listed
Trustpilot score	3.9 / 5 from 751 reviews	Not listed
Fit: Retail shop	65	40
Fit: Restaurant or café	70	35
Fit: Service business	80	55
Fit: Agency or studio	70	55
Fit: Trades or contractor	55	30
Fit: Online store	70	65
Why people pick it	High response rates from chat format NPS and follow-up tickets	Surveys on every channel Free plan to start
Where it falls short	Not a review-site manager Plans change often	Price climbs with responses More than a simple form needs
	Visit SurveySparrow ↗	Visit Survicate ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

SurveySparrow and Survicate: partner links. We may earn a commission; it never affects rankings.