SurveySparrow vs Yotpo Reviews

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	SurveySparrowSurveySparrow	Yotpo ReviewsYotpo
In one line	Conversational surveys and NPS to catch unhappy customers early	Product reviews for online stores, priced by monthly orders
Starting price	From $19/mo	Free
Six-person team	$19/mo	$0/mo
Plans	Free (1 user, 75 responses/quarter); billed yearly: Basic $19/mo (1 user, 2,500 responses/yr), Starter $39 (1 user, 15,000/yr), Business $79 (3 users, 36,000/yr); quarterly billing $39/$59/$149; extra users $49/mo each; no monthly billing; 14-day trial	Free up to 50 orders/mo; Starter by monthly orders: $15 (under 100), $24 (100-199), $59 (200-299), $89 (300-599), $129 (600-999); Pro from $119/mo through sales
Pricing model	Free tier	Free tier
Free trial	14 days	—
Users	1 on Basic and Starter; 3 on Business	Not listed
Integrations	HubSpot, Salesforce, Zapier, Slack, Google Sheets	Shopify, BigCommerce, WooCommerce, Adobe Commerce, Klaviyo, Google Shopping, TikTok Shop, Gorgias
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	Business and up	Pro and up
Support hours	Email: 24x5 · Live chat: 24x5	Not published
Incidents posted	SurveySparrow has a public status page. Status page	1 incident posted on Yotpo's status page, which covers all Yotpo products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Yotpo. Status page
Capterra score	4.4 / 5 from 123 reviews	4.5 / 5 from 377 reviews
Trustpilot score	3.9 / 5 from 751 reviews	1.7 / 5 from 233 reviews
Fit: Retail shop	65	45
Fit: Restaurant or café	70	10
Fit: Service business	80	15
Fit: Agency or studio	70	20
Fit: Trades or contractor	55	5
Fit: Online store	70	92
Why people pick it	High response rates from chat format NPS and follow-up tickets	Free plan and a $15 entry price Works with Shopify, BigCommerce, and Klaviyo
Where it falls short	Not a review-site manager Plans change often	Price climbs quickly with order volume Pro is sold through sales
	Visit SurveySparrow ↗	Visit Yotpo Reviews ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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