Trustpilot vs Survicate

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TrustpilotTrustpilot	SurvicateSurvicate
In one line	The review site shoppers check, with a free plan	Customer surveys by email, website pop-up, app and QR code
Starting price	Free	From $56/mo
Six-person team	$0/mo	$56/mo
Plans	Free (50 invitations/mo); Starter $99/mo per domain (businesses up to $5M revenue); Plus $319/mo; Premium $799/mo; billed annually, 12-month prepaid	Free (25 responses/mo, 1 active survey, 3 users). Growth, yearly billing: $56/mo for 100 responses/mo, $114 for 250, $169 for 500, $229 for 1,000, $289 for 1,500; 10 seats, unlimited surveys. Starter, monthly only: $89/mo for 100 responses, 5 seats, 2 active surveys. Pro from $349/mo; Enterprise from $569/mo. 10-day free trial, no card
Pricing model	Free tier	Free tier
Free trial	—	10 days
Users	Unlimited	10 seats on Growth
Integrations	Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce	HubSpot, Intercom, Zendesk, Slack, Mailchimp, Klaviyo, Zapier, Google Sheets
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Not looked up yet	Enterprise only
Live chat	Not looked up yet	Every plan
Support hours	Not published	Not published
Incidents posted	2 incidents posted on Trustpilot's status page, which covers all Trustpilot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Trustpilot. Status page	0 incidents posted on Survicate's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.5 / 5 from 1,207 reviews	Not listed
Fit: Retail shop	45	40
Fit: Restaurant or café	25	35
Fit: Service business	65	55
Fit: Agency or studio	50	55
Fit: Trades or contractor	40	30
Fit: Online store	85	65
Why people pick it	Widely recognized by shoppers Free plan to start	Surveys on every channel Free plan to start
Where it falls short	Paid plans need a 12-month prepaid contract Less useful for local businesses	Price climbs with responses More than a simple form needs
	Visit Trustpilot ↗	Visit Survicate ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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