Birdeye vs Survicate

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BirdeyeBirdeye	SurvicateSurvicate
In one line	Reviews, listings, and messaging for multi-location businesses	Customer surveys by email, website pop-up, app and QR code
Starting price	Price by quote	From $56/mo
Six-person team	Price by quote	$56/mo
Plans	No prices published; quoted by number of locations through a form on birdeye.com	Free (25 responses/mo, 1 active survey, 3 users). Growth, yearly billing: $56/mo for 100 responses/mo, $114 for 250, $169 for 500, $229 for 1,000, $289 for 1,500; 10 seats, unlimited surveys. Starter, monthly only: $89/mo for 100 responses, 5 seats, 2 active surveys. Pro from $349/mo; Enterprise from $569/mo. 10-day free trial, no card
Pricing model	Paid	Free tier
Free trial	—	10 days
Users	Unlimited	10 seats on Growth
Integrations	Google, Facebook, 3,000+ systems	HubSpot, Intercom, Zendesk, Slack, Mailchimp, Klaviyo, Zapier, Google Sheets
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US, CA); plans not stated (AU); plans not stated (UK)	Enterprise only
Live chat	None listed	Every plan
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Birdeye's status page, which covers all Birdeye products and regions, in the 90 days to Oct 27, 2026. Status page	0 incidents posted on Survicate's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.7 / 5 from 707 reviews	Not listed
Trustpilot score	3.1 / 5 from 682 reviews	Not listed
Fit: Retail shop	75	40
Fit: Restaurant or café	75	35
Fit: Service business	85	55
Fit: Agency or studio	30	55
Fit: Trades or contractor	80	30
Fit: Online store	30	65
Why people pick it	Listings management included Scales to many locations	Surveys on every channel Free plan to start
Where it falls short	Quote-based pricing More than one location needs	Price climbs with responses More than a simple form needs
	Visit Birdeye ↗	Visit Survicate ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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