SurveySparrow vs Trustpilot

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	SurveySparrowSurveySparrow	TrustpilotTrustpilot
In one line	Conversational surveys and NPS to catch unhappy customers early	The review site shoppers check, with a free plan
Starting price	From $19/mo	Free
Six-person team	$19/mo	$0/mo
Plans	Free (1 user, 75 responses/quarter); billed yearly: Basic $19/mo (1 user, 2,500 responses/yr), Starter $39 (1 user, 15,000/yr), Business $79 (3 users, 36,000/yr); quarterly billing $39/$59/$149; extra users $49/mo each; no monthly billing; 14-day trial	Free (50 invitations/mo); Starter $99/mo per domain (businesses up to $5M revenue); Plus $319/mo; Premium $799/mo; billed annually, 12-month prepaid
Pricing model	Free tier	Free tier
Free trial	14 days	—
Users	1 on Basic and Starter; 3 on Business	Unlimited
Integrations	HubSpot, Salesforce, Zapier, Slack, Google Sheets	Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Not looked up yet
Live chat	Business and up	Not looked up yet
Support hours	Email: 24x5 · Live chat: 24x5	Not published
Incidents posted	SurveySparrow has a public status page. Status page	2 incidents posted on Trustpilot's status page, which covers all Trustpilot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Trustpilot. Status page
Capterra score	4.4 / 5 from 123 reviews	4.5 / 5 from 1,207 reviews
Trustpilot score	3.9 / 5 from 751 reviews	Not listed
Fit: Retail shop	65	45
Fit: Restaurant or café	70	25
Fit: Service business	80	65
Fit: Agency or studio	70	50
Fit: Trades or contractor	55	40
Fit: Online store	70	85
Why people pick it	High response rates from chat format NPS and follow-up tickets	Widely recognized by shoppers Free plan to start
Where it falls short	Not a review-site manager Plans change often	Paid plans need a 12-month prepaid contract Less useful for local businesses
	Visit SurveySparrow ↗	Visit Trustpilot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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