SurveySparrow vs GatherUp

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	SurveySparrowSurveySparrow	GatherUpTraject
In one line	Conversational surveys and NPS to catch unhappy customers early	Review requests by text and email, priced per location
Starting price	From $19/mo	From $99/mo
Six-person team	$19/mo	$99/mo
Plans	Free (1 user, 75 responses/quarter); billed yearly: Basic $19/mo (1 user, 2,500 responses/yr), Starter $39 (1 user, 15,000/yr), Business $79 (3 users, 36,000/yr); quarterly billing $39/$59/$149; extra users $49/mo each; no monthly billing; 14-day trial	1 location $99/mo billed yearly, $124 monthly; 2-10 locations $60/mo each yearly ($75 monthly), down to $25 at 101+; 300 texts and 3,000 emails per location each month; listings management $40/mo per location extra
Pricing model	Free tier	Free trial
Free trial	14 days	14 days
Users	1 on Basic and Starter; 3 on Business	No user limit; priced per location
Integrations	HubSpot, Salesforce, Zapier, Slack, Google Sheets	Zapier, Salesforce, Mailchimp, Constant Contact, QuickBooks Online, Toast, Google Sheets, API
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US
Phone support	Plans not stated	None listed
Live chat	Business and up	None listed
Support hours	Email: 24x5 · Live chat: 24x5	Not published
Incidents posted	SurveySparrow has a public status page. Status page	We found no public status page for Traject.
Capterra score	4.4 / 5 from 123 reviews	4.6 / 5 from 41 reviews
Trustpilot score	3.9 / 5 from 751 reviews	2.6 / 5 from 4 reviews (few reviews)
Fit: Retail shop	65	75
Fit: Restaurant or café	70	78
Fit: Service business	80	85
Fit: Agency or studio	70	70
Fit: Trades or contractor	55	85
Fit: Online store	70	30
Why people pick it	High response rates from chat format NPS and follow-up tickets	Text and email review requests included Per-location price drops at volume
Where it falls short	Not a review-site manager Plans change often	$99 a month is a lot for one location Listings management costs $40 per location extra
	Visit SurveySparrow ↗	Visit GatherUp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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