Podium vs Trustpilot

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PodiumPodium	TrustpilotTrustpilot
In one line	Text customers for reviews, payments, and follow-ups	The review site shoppers check, with a free plan
Starting price	From $399/mo	Free
Six-person team	$399/mo	$0/mo
Plans	Core $399/mo (5 numbers, 250 bulk texts/mo); Pro $599/mo (15 numbers, 500); Signature by quote; phone seats $25-30/user/mo extra; extra numbers $5/mo; HVAC businesses by quote	Free (50 invitations/mo); Starter $99/mo per domain (businesses up to $5M revenue); Plus $319/mo; Premium $799/mo; billed annually, 12-month prepaid
Pricing model	Paid	Free tier
Free trial	—	—
Users	Unlimited	Unlimited
Integrations	Google, Facebook, QuickBooks, 200+ industry systems	Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · CA · AU	US · UK · CA · AU
Phone support	Every plan	Not looked up yet
Live chat	Every plan	Not looked up yet
Support hours	Phone: Monday–Friday 6:00 AM–6:00 PM MST · Live chat: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST · Email: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST	Not published
Incidents posted	Podium has a public status page. Status page	2 incidents posted on Trustpilot's status page, which covers all Trustpilot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Trustpilot. Status page
Capterra score	4.2 / 5 from 526 reviews	4.5 / 5 from 1,207 reviews
Trustpilot score	4.0 / 5 from 365 reviews	Not listed
Fit: Retail shop	75	45
Fit: Restaurant or café	70	25
Fit: Service business	90	65
Fit: Agency or studio	30	50
Fit: Trades or contractor	90	40
Fit: Online store	30	85
Why people pick it	Reviews climb fast One inbox for text and chat	Widely recognized by shoppers Free plan to start
Where it falls short	Expensive Phone seats and fees cost extra	Paid plans need a 12-month prepaid contract Less useful for local businesses
	Visit Podium ↗	Visit Trustpilot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices