Birdeye vs Trustpilot

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BirdeyeBirdeye	TrustpilotTrustpilot
In one line	Reviews, listings, and messaging for multi-location businesses	The review site shoppers check, with a free plan
Starting price	Price by quote	Free
Six-person team	Price by quote	$0/mo
Plans	No prices published; quoted by number of locations through a form on birdeye.com	Free (50 invitations/mo); Starter $99/mo per domain (businesses up to $5M revenue); Plus $319/mo; Premium $799/mo; billed annually, 12-month prepaid
Pricing model	Paid	Free tier
Free trial	—	—
Users	Unlimited	Unlimited
Integrations	Google, Facebook, 3,000+ systems	Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US, CA); plans not stated (AU); plans not stated (UK)	Not looked up yet
Live chat	None listed	Not looked up yet
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Birdeye's status page, which covers all Birdeye products and regions, in the 90 days to Oct 27, 2026. Status page	2 incidents posted on Trustpilot's status page, which covers all Trustpilot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Trustpilot. Status page
Capterra score	4.7 / 5 from 707 reviews	4.5 / 5 from 1,207 reviews
Trustpilot score	3.1 / 5 from 682 reviews	Not listed
Fit: Retail shop	75	45
Fit: Restaurant or café	75	25
Fit: Service business	85	65
Fit: Agency or studio	30	50
Fit: Trades or contractor	80	40
Fit: Online store	30	85
Why people pick it	Listings management included Scales to many locations	Widely recognized by shoppers Free plan to start
Where it falls short	Quote-based pricing More than one location needs	Paid plans need a 12-month prepaid contract Less useful for local businesses
	Visit Birdeye ↗	Visit Trustpilot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices