Trustpilot vs GatherUp

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TrustpilotTrustpilot	GatherUpTraject
In one line	The review site shoppers check, with a free plan	Review requests by text and email, priced per location
Starting price	Free	From $99/mo
Six-person team	$0/mo	$99/mo
Plans	Free (50 invitations/mo); Starter $99/mo per domain (businesses up to $5M revenue); Plus $319/mo; Premium $799/mo; billed annually, 12-month prepaid	1 location $99/mo billed yearly, $124 monthly; 2-10 locations $60/mo each yearly ($75 monthly), down to $25 at 101+; 300 texts and 3,000 emails per location each month; listings management $40/mo per location extra
Pricing model	Free tier	Free trial
Free trial	—	14 days
Users	Unlimited	No user limit; priced per location
Integrations	Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce	Zapier, Salesforce, Mailchimp, Constant Contact, QuickBooks Online, Toast, Google Sheets, API
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US
Phone support	Not looked up yet	None listed
Live chat	Not looked up yet	None listed
Support hours	Not published	Not published
Incidents posted	2 incidents posted on Trustpilot's status page, which covers all Trustpilot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Trustpilot. Status page	We found no public status page for Traject.
Capterra score	4.5 / 5 from 1,207 reviews	4.6 / 5 from 41 reviews
Trustpilot score	Not listed	2.6 / 5 from 4 reviews (few reviews)
Fit: Retail shop	45	75
Fit: Restaurant or café	25	78
Fit: Service business	65	85
Fit: Agency or studio	50	70
Fit: Trades or contractor	40	85
Fit: Online store	85	30
Why people pick it	Widely recognized by shoppers Free plan to start	Text and email review requests included Per-location price drops at volume
Where it falls short	Paid plans need a 12-month prepaid contract Less useful for local businesses	$99 a month is a lot for one location Listings management costs $40 per location extra
	Visit Trustpilot ↗	Visit GatherUp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices