Trustpilot vs Fera Reviews

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TrustpilotTrustpilot	Fera ReviewsFera
In one line	The review site shoppers check, with a free plan	Product reviews for small stores from $9 a month
Starting price	Free	From $7/mo
Six-person team	$0/mo	$7/mo
Plans	Free (50 invitations/mo); Starter $99/mo per domain (businesses up to $5M revenue); Plus $319/mo; Premium $799/mo; billed annually, 12-month prepaid	Startup $7/mo billed yearly ($9 monthly); Small $19; Medium $69; Semi-large $139; larger plans up to $699; priced by monthly orders; BigCommerce, Magento, and custom stores start at Small; free trial, no free plan
Pricing model	Free tier	Free trial
Free trial	—	—
Users	Unlimited	Unlimited
Integrations	Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce	Shopify, BigCommerce, Magento, custom stores
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Not looked up yet	Plans not stated
Live chat	Not looked up yet	Plans not stated
Support hours	Not published	Not published
Incidents posted	2 incidents posted on Trustpilot's status page, which covers all Trustpilot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Trustpilot. Status page	5 incidents posted on Fera's status page, which covers all Fera products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Fera. Status page
Capterra score	4.5 / 5 from 1,207 reviews	4.8 / 5 from 18 reviews (few reviews)
Fit: Retail shop	45	45
Fit: Restaurant or café	25	10
Fit: Service business	65	15
Fit: Agency or studio	50	15
Fit: Trades or contractor	40	10
Fit: Online store	85	85
Why people pick it	Widely recognized by shoppers Free plan to start	Cheap entry plan Product questions included
Where it falls short	Paid plans need a 12-month prepaid contract Less useful for local businesses	No free plan Online stores only
	Visit Trustpilot ↗	Visit Fera Reviews ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices