Birdeye vs Fera Reviews

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BirdeyeBirdeye	Fera ReviewsFera
In one line	Reviews, listings, and messaging for multi-location businesses	Product reviews for small stores from $9 a month
Starting price	Price by quote	From $7/mo
Six-person team	Price by quote	$7/mo
Plans	No prices published; quoted by number of locations through a form on birdeye.com	Startup $7/mo billed yearly ($9 monthly); Small $19; Medium $69; Semi-large $139; larger plans up to $699; priced by monthly orders; BigCommerce, Magento, and custom stores start at Small; free trial, no free plan
Pricing model	Paid	Free trial
Free trial	—	—
Users	Unlimited	Unlimited
Integrations	Google, Facebook, 3,000+ systems	Shopify, BigCommerce, Magento, custom stores
Team size	11–50 people · 51–200 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US, CA); plans not stated (AU); plans not stated (UK)	Plans not stated
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Birdeye's status page, which covers all Birdeye products and regions, in the 90 days to Oct 27, 2026. Status page	5 incidents posted on Fera's status page, which covers all Fera products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Fera. Status page
Capterra score	4.7 / 5 from 707 reviews	4.8 / 5 from 18 reviews (few reviews)
Trustpilot score	3.1 / 5 from 682 reviews	Not listed
Fit: Retail shop	75	45
Fit: Restaurant or café	75	10
Fit: Service business	85	15
Fit: Agency or studio	30	15
Fit: Trades or contractor	80	10
Fit: Online store	30	85
Why people pick it	Listings management included Scales to many locations	Cheap entry plan Product questions included
Where it falls short	Quote-based pricing More than one location needs	No free plan Online stores only
	Visit Birdeye ↗	Visit Fera Reviews ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices