Birdeye vs Yotpo Reviews

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BirdeyeBirdeye	Yotpo ReviewsYotpo
In one line	Reviews, listings, and messaging for multi-location businesses	Product reviews for online stores, priced by monthly orders
Starting price	Price by quote	Free
Six-person team	Price by quote	$0/mo
Plans	No prices published; quoted by number of locations through a form on birdeye.com	Free up to 50 orders/mo; Starter by monthly orders: $15 (under 100), $24 (100-199), $59 (200-299), $89 (300-599), $129 (600-999); Pro from $119/mo through sales
Pricing model	Paid	Free tier
Free trial	—	—
Users	Unlimited	Not listed
Integrations	Google, Facebook, 3,000+ systems	Shopify, BigCommerce, WooCommerce, Adobe Commerce, Klaviyo, Google Shopping, TikTok Shop, Gorgias
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US, CA); plans not stated (AU); plans not stated (UK)	None listed
Live chat	None listed	Pro and up
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Birdeye's status page, which covers all Birdeye products and regions, in the 90 days to Oct 27, 2026. Status page	1 incident posted on Yotpo's status page, which covers all Yotpo products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Yotpo. Status page
Capterra score	4.7 / 5 from 707 reviews	4.5 / 5 from 377 reviews
Trustpilot score	3.1 / 5 from 682 reviews	1.7 / 5 from 233 reviews
Fit: Retail shop	75	45
Fit: Restaurant or café	75	10
Fit: Service business	85	15
Fit: Agency or studio	30	20
Fit: Trades or contractor	80	5
Fit: Online store	30	92
Why people pick it	Listings management included Scales to many locations	Free plan and a $15 entry price Works with Shopify, BigCommerce, and Klaviyo
Where it falls short	Quote-based pricing More than one location needs	Price climbs quickly with order volume Pro is sold through sales
	Visit Birdeye ↗	Visit Yotpo Reviews ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices