Birdeye vs Google Business Profile

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BirdeyeBirdeye	Google Business ProfileGoogle
In one line	Reviews, listings, and messaging for multi-location businesses	The free listing that drives most local search traffic
Starting price	Price by quote	Free
Six-person team	Price by quote	$0/mo
Plans	No prices published; quoted by number of locations through a form on birdeye.com	Free
Pricing model	Paid	Free
Free trial	—	—
Users	Unlimited	Unlimited managers
Integrations	Google, Facebook, 3,000+ systems	Every reviews tool
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US, CA); plans not stated (AU); plans not stated (UK)	Not looked up yet
Live chat	None listed	Not looked up yet
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Birdeye's status page, which covers all Birdeye products and regions, in the 90 days to Oct 27, 2026. Status page	We found no public status page for Google.
Capterra score	4.7 / 5 from 707 reviews	Not listed
Trustpilot score	3.1 / 5 from 682 reviews	Not listed
Fit: Retail shop	75	95
Fit: Restaurant or café	75	98
Fit: Service business	85	92
Fit: Agency or studio	30	60
Fit: Trades or contractor	80	95
Fit: Online store	30	30
Why people pick it	Listings management included Scales to many locations	Free Where customers already look
Where it falls short	Quote-based pricing More than one location needs	Verification can be slow Replying by hand does not scale
	Visit Birdeye ↗	Visit Google Business Profile ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices