Podium vs Fera Reviews

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PodiumPodium	Fera ReviewsFera
In one line	Text customers for reviews, payments, and follow-ups	Product reviews for small stores from $9 a month
Starting price	From $399/mo	From $7/mo
Six-person team	$399/mo	$7/mo
Plans	Core $399/mo (5 numbers, 250 bulk texts/mo); Pro $599/mo (15 numbers, 500); Signature by quote; phone seats $25-30/user/mo extra; extra numbers $5/mo; HVAC businesses by quote	Startup $7/mo billed yearly ($9 monthly); Small $19; Medium $69; Semi-large $139; larger plans up to $699; priced by monthly orders; BigCommerce, Magento, and custom stores start at Small; free trial, no free plan
Pricing model	Paid	Free trial
Free trial	—	—
Users	Unlimited	Unlimited
Integrations	Google, Facebook, QuickBooks, 200+ industry systems	Shopify, BigCommerce, Magento, custom stores
Team size	2–10 people · 11–50 people	Just me · 2–10 people
Available in	US · CA · AU	US · UK · CA · AU
Phone support	Every plan	Plans not stated
Live chat	Every plan	Plans not stated
Support hours	Phone: Monday–Friday 6:00 AM–6:00 PM MST · Live chat: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST · Email: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST	Not published
Incidents posted	Podium has a public status page. Status page	5 incidents posted on Fera's status page, which covers all Fera products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Fera. Status page
Capterra score	4.2 / 5 from 526 reviews	4.8 / 5 from 18 reviews (few reviews)
Trustpilot score	4.0 / 5 from 365 reviews	Not listed
Fit: Retail shop	75	45
Fit: Restaurant or café	70	10
Fit: Service business	90	15
Fit: Agency or studio	30	15
Fit: Trades or contractor	90	10
Fit: Online store	30	85
Why people pick it	Reviews climb fast One inbox for text and chat	Cheap entry plan Product questions included
Where it falls short	Expensive Phone seats and fees cost extra	No free plan Online stores only
	Visit Podium ↗	Visit Fera Reviews ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices