Podium vs Yotpo Reviews

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PodiumPodium	Yotpo ReviewsYotpo
In one line	Text customers for reviews, payments, and follow-ups	Product reviews for online stores, priced by monthly orders
Starting price	From $399/mo	Free
Six-person team	$399/mo	$0/mo
Plans	Core $399/mo (5 numbers, 250 bulk texts/mo); Pro $599/mo (15 numbers, 500); Signature by quote; phone seats $25-30/user/mo extra; extra numbers $5/mo; HVAC businesses by quote	Free up to 50 orders/mo; Starter by monthly orders: $15 (under 100), $24 (100-199), $59 (200-299), $89 (300-599), $129 (600-999); Pro from $119/mo through sales
Pricing model	Paid	Free tier
Free trial	—	—
Users	Unlimited	Not listed
Integrations	Google, Facebook, QuickBooks, 200+ industry systems	Shopify, BigCommerce, WooCommerce, Adobe Commerce, Klaviyo, Google Shopping, TikTok Shop, Gorgias
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · CA · AU	US · UK · CA · AU
Phone support	Every plan	None listed
Live chat	Every plan	Pro and up
Support hours	Phone: Monday–Friday 6:00 AM–6:00 PM MST · Live chat: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST · Email: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST	Not published
Incidents posted	Podium has a public status page. Status page	1 incident posted on Yotpo's status page, which covers all Yotpo products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Yotpo. Status page
Capterra score	4.2 / 5 from 526 reviews	4.5 / 5 from 377 reviews
Trustpilot score	4.0 / 5 from 365 reviews	1.7 / 5 from 233 reviews
Fit: Retail shop	75	45
Fit: Restaurant or café	70	10
Fit: Service business	90	15
Fit: Agency or studio	30	20
Fit: Trades or contractor	90	5
Fit: Online store	30	92
Why people pick it	Reviews climb fast One inbox for text and chat	Free plan and a $15 entry price Works with Shopify, BigCommerce, and Klaviyo
Where it falls short	Expensive Phone seats and fees cost extra	Price climbs quickly with order volume Pro is sold through sales
	Visit Podium ↗	Visit Yotpo Reviews ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices