When I Work vs Fresha
Two scheduling tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
When I Work costs less for a six-person team.- When I Work fits retail shop, restaurant or café, agency or studio, trades or contractor, online store.
Fresha fits service business.- When I Work suits teams past ten people.
| Compare | When I WorkWhen I Work | FreshaFresha |
|---|---|---|
| In one line | Shift scheduling and time clock from $2.50 a user | Salon booking with a marketplace, $14.95 per team member |
| Starting price | From $2.50/person | From $14.95/person |
| Six-person team | $15/mo | $89.70/mo |
| Plans | Essentials $2.50/user/mo; Pro $5/user/mo; Premium $8/user/mo | Team $14.95/mo per bookable team member; Independent $19.95/mo (1 team member); 20% one-time fee on new marketplace clients (min $6); card fees 2.79% + 20¢ online, 2.29% + 20¢ in person; 7-day trial |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 7 days |
| Users | Per user | Per team member |
| Both connect to | No shared connections on record. | |
| Also connects to | Gusto, Rippling, QuickBooks Payroll, OnPay, Square Payroll | None in our catalog |
| Team size | 2–10 people · 11–50 people · 51–200 people | Just me · 2–10 people |
| Available in | US | US · UK · CA · AU |
| Phone support | None listed | Team only |
| Live chat | Plans not stated | Every paid plan |
| Support hours | Web form: Monday-Friday: 7 A.M. to 9 P.M. Central Standard Time, Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time · Live chat: Monday-Friday: 7 A.M. to 7 P.M. Central Standard Time, Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time | Not published |
| Incidents posted | 0 incidents posted on When I Work's status page in the 90 days to Oct 27, 2026. Status page | Fresha has a public status page. Status page |
| Capterra score | 4.5 / 5 from 1,300 reviews | Not listed |
| Trustpilot score | 4.1 / 5 from 7 reviews (few reviews) | 4.8 / 5 from 7,544 reviews |
| Fit: Retail shop | 85 | 25 |
| Fit: Restaurant or café | 88 | 10 |
| Fit: Service business | 65 | 85 |
| Fit: Agency or studio | 20 | 10 |
| Fit: Trades or contractor | 70 | 15 |
| Fit: Online store | 25 | 10 |
| Why people pick it |
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| Where it falls short |
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| Visit When I Work | Visit Fresha | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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