When I Work vs Setmore
Two scheduling tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
When I Work costs less for a six-person team.- When I Work fits retail shop, restaurant or café.
Setmore fits service business, agency or studio.- When I Work suits teams past ten people.
| Compare | When I WorkWhen I Work | SetmoreSetmore |
|---|---|---|
| In one line | Shift scheduling and time clock from $2.50 a user | Free online booking for up to 4 staff |
| Starting price | From $2.50/person | From $5/person |
| Six-person team | $15/mo | $30/mo |
| Plans | Essentials $2.50/user/mo; Pro $5/user/mo; Premium $8/user/mo | Free for up to 4 users (unlimited appointments, email reminders); Pro $5 per user/mo billed yearly, $12 monthly (SMS reminders, 2-way calendar sync, no branding); Live Receptionist $99/mo |
| Pricing model | Free trial | Free tier |
| Free trial | 14 days | — |
| Users | Per user | Up to 4 free |
| Both connect to | No shared connections on record. | |
| Also connects to | Gusto, Rippling, QuickBooks Payroll, OnPay, Square Payroll | None in our catalog40+ listed by the vendor |
| Team size | 2–10 people · 11–50 people · 51–200 people | Just me · 2–10 people |
| Available in | US | US · UK · CA · AU |
| Phone support | None listed | Every plan |
| Live chat | Plans not stated | Every plan |
| Support hours | Web form: Monday-Friday: 7 A.M. to 9 P.M. Central Standard Time, Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time · Live chat: Monday-Friday: 7 A.M. to 7 P.M. Central Standard Time, Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time | Live chat: 24/7 · Email: 24/7 · Phone: 24/7 |
| Incidents posted | 0 incidents posted on When I Work's status page in the 90 days to Oct 27, 2026. Status page | We found no public status page for Setmore. |
| Capterra score | 4.5 / 5 from 1,300 reviews | 4.6 / 5 from 960 reviews |
| Trustpilot score | 4.1 / 5 from 7 reviews (few reviews) | 4.9 / 5 from 3,274 reviews |
| Fit: Retail shop | 85 | 50 |
| Fit: Restaurant or café | 88 | 30 |
| Fit: Service business | 65 | 88 |
| Fit: Agency or studio | 20 | 55 |
| Fit: Trades or contractor | 70 | 65 |
| Fit: Online store | 25 | 20 |
| Why people pick it |
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| Where it falls short |
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| Visit When I Work | Visit Setmore | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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