Acuity Scheduling vs When I Work
Two scheduling tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
When I Work costs less for a six-person team.- When I Work fits retail shop, restaurant or café, trades or contractor.
Acuity Scheduling fits service business, agency or studio.- When I Work suits teams past ten people.
| Compare | Acuity SchedulingSquarespace | When I WorkWhen I Work |
|---|---|---|
| In one line | Client booking with intake forms, packages, and payments | Shift scheduling and time clock from $2.50 a user |
| Starting price | From $16/mo | From $2.50/person |
| Six-person team | $27/mo | $15/mo |
| Plans | Starter $16/mo (1 calendar); Standard $27/mo (6); Premium $55/mo (36), billed annually (monthly $20/$34/$69) | Essentials $2.50/user/mo; Pro $5/user/mo; Premium $8/user/mo |
| Pricing model | Free trial | Free trial |
| Free trial | 7 days | 14 days |
| Users | 1-36 calendars by plan | Per user |
| Both connect to | No shared connections on record. | |
| Also connects to | None in our catalog | Gusto, Rippling, QuickBooks Payroll, OnPay, Square Payroll |
| Team size | Just me · 2–10 people | 2–10 people · 11–50 people · 51–200 people |
| Available in | US · UK · CA · AU | US |
| Phone support | None listed | None listed |
| Live chat | Plans not stated | Plans not stated |
| Support hours | Live chat: Monday to Friday 4:00 AM to 8:00 PM ET · Email: 24/7 | Web form: Monday-Friday: 7 A.M. to 9 P.M. Central Standard Time, Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time · Live chat: Monday-Friday: 7 A.M. to 7 P.M. Central Standard Time, Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time |
| Incidents posted | 7 incidents posted on Squarespace's status page in the 90 days to Oct 27, 2026; 3 marked major or critical by Squarespace. Status page | 0 incidents posted on When I Work's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | 4.8 / 5 from 5,771 reviews | 4.5 / 5 from 1,300 reviews |
| Trustpilot score | 3.6 / 5 from 688 reviews | 4.1 / 5 from 7 reviews (few reviews) |
| Fit: Retail shop | 35 | 85 |
| Fit: Restaurant or café | 15 | 88 |
| Fit: Service business | 92 | 65 |
| Fit: Agency or studio | 55 | 20 |
| Fit: Trades or contractor | 50 | 70 |
| Fit: Online store | 20 | 25 |
| Why people pick it |
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| Where it falls short |
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| Visit Acuity Scheduling | Visit When I Work | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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