Big Cartel vs Volusion

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Big CartelBig Cartel	VolusionVolusion
In one line	Simple store for artists and makers, free up to 5 products	Hosted store from $35 a month, capped by yearly sales
Starting price	Free	From $35/mo
Six-person team	$0/mo	$35/mo
On $10,000 of card sales	Your own card processor	Not on record
Plans	Gold free (5 products); Platinum $15/mo (50 products, custom domain); Diamond $30/mo (500 products, abandoned-cart emails); 20% off yearly ($12/$24); no Big Cartel selling fees, card processing about 2.9% + 30¢	Personal $35/mo ($50K sales/yr, 100 products); Professional $79/mo ($100K, 5,000 products); Business $299/mo yearly or $399 monthly ($400K); no transaction fee on Volusion Payments, 0.8-2% on other gateways; 14-day trial
Pricing model	Free tier	Free trial
Free trial	7 days	14 days
Users	Not listed	1 on Personal
Both connect to	No shared connections on record.
Also connects to	Mailchimp, Omnisend	Klaviyo, Constant Contact
Team size	Just me · 2–10 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US
Phone support	None listed	Business and up; Professional only
Live chat	Plans not stated	Every plan
Support hours	Live chat: 24/7 · Email: 24/7	Live chat: 24/7 · Phone: Monday-Friday, 8am-7pm Central
Incidents posted	Big Cartel has a public status page. Status page	12 incidents posted on Volusion's status page, which covers all Volusion products and regions, in the 90 days to Oct 27, 2026; 3 marked major or critical by Volusion. Status page
Capterra score	4.2 / 5 from 16 reviews (few reviews)	3.8 / 5 from 48 reviews
Trustpilot score	4.7 / 5 from 441 reviews	4.2 / 5 from 413 reviews
Fit: Retail shop	70	60
Fit: Restaurant or café	15	15
Fit: Service business	20	15
Fit: Agency or studio	15	15
Fit: Trades or contractor	10	15
Fit: Online store	85	70
Why people pick it	Free plan and no selling fees Quick to set up	Flat monthly price No fee on its own payments
Where it falls short	Product caps of 5, 50, and 500 Abandoned-cart emails only on the $30 plan	Sales caps force upgrades No refunds
	Visit Big Cartel ↗	Visit Volusion ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices