Ecwid vs Volusion

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	EcwidLightspeed	VolusionVolusion
In one line	Add a store to the site you already have, from $5 a month	Hosted store from $35 a month, capped by yearly sales
Starting price	From $5/mo	From $35/mo
Six-person team	$5/mo	$35/mo
On $10,000 of card sales	$335/mo	Not on record
Plans	Starter $5/mo (10 products); Venture $29/mo (100); Business $49/mo (2,500); Unlimited $119/mo, billed annually (monthly $35/$65/$149); Lightspeed Payments 2.9% + 30¢ in the US; no Ecwid transaction fees	Personal $35/mo ($50K sales/yr, 100 products); Professional $79/mo ($100K, 5,000 products); Business $299/mo yearly or $399 monthly ($400K); no transaction fee on Volusion Payments, 0.8-2% on other gateways; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	1 on Starter	1 on Personal
Both connect to	No shared connections on record.
Also connects to	FreshBooks, Mailchimp, Omnisend	Klaviyo, Constant Contact
Team size	Just me · 2–10 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US
Phone support	None listed	Business and up; Professional only
Live chat	Venture and up	Every plan
Support hours	Live chat: 24 hours, Monday to Friday · Callback: 2PM-10PM PDT, Monday-Friday, English	Live chat: 24/7 · Phone: Monday-Friday, 8am-7pm Central
Incidents posted	2 incidents posted on Lightspeed's status page in the 90 days to Oct 27, 2026; 1 marked major or critical by Lightspeed. Status page	12 incidents posted on Volusion's status page, which covers all Volusion products and regions, in the 90 days to Oct 27, 2026; 3 marked major or critical by Volusion. Status page
Capterra score	4.6 / 5 from 582 reviews	3.8 / 5 from 48 reviews
Trustpilot score	2.7 / 5 from 436 reviews	4.2 / 5 from 413 reviews
Fit: Retail shop	70	60
Fit: Restaurant or café	40	15
Fit: Service business	45	15
Fit: Agency or studio	20	15
Fit: Trades or contractor	25	15
Fit: Online store	75	70
Why people pick it	Works with your current site No transaction fees	Flat monthly price No fee on its own payments
Where it falls short	Product caps on cheaper plans Less design control than a full platform	Sales caps force upgrades No refunds
	Visit Ecwid ↗	Visit Volusion ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices