BigCommerce vs Volusion

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BigCommerceBigCommerce	VolusionVolusion
In one line	Hosted store platform with B2B features and no extra fee on its own payments	Hosted store from $35 a month, capped by yearly sales
Starting price	From $29/mo	From $35/mo
Six-person team	$29/mo	$35/mo
On $10,000 of card sales	$578/mo	Not on record
Plans	Core $29/mo (up to $30K sales/yr); Growth $79/mo ($100K); Scale $299/mo, billed annually (monthly $39/$105/$399); BigCommerce Payments 2.89% + 30¢ on Core, 2.59% + 30¢ on Growth, 2.39% + 30¢ on Scale; 0.6-2% fee with outside payment providers	Personal $35/mo ($50K sales/yr, 100 products); Professional $79/mo ($100K, 5,000 products); Business $299/mo yearly or $399 monthly ($400K); no transaction fee on Volusion Payments, 0.8-2% on other gateways; 14-day trial
Pricing model	Free trial	Free trial
Free trial	15 days	14 days
Users	Unlimited staff on higher plans	1 on Personal
Both connect to	Klaviyo, Constant Contact
Also connects to	QuickBooks Online, Mailchimp, Hello Bar, MailerLite, Bench, ActiveCampaign, Omnisend, GetResponse1,200+ listed by the vendor	No others on record
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US
Phone support	Growth and up	Business and up; Professional only
Live chat	Every paid plan	Every plan
Support hours	Live chat: 24/7 · Email: 24/7 · Phone: 24/7	Live chat: 24/7 · Phone: Monday-Friday, 8am-7pm Central
Incidents posted	35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page	12 incidents posted on Volusion's status page, which covers all Volusion products and regions, in the 90 days to Oct 27, 2026; 3 marked major or critical by Volusion. Status page
Capterra score	4.4 / 5 from 341 reviews	3.8 / 5 from 48 reviews
Trustpilot score	1.3 / 5 from 460 reviews	4.2 / 5 from 413 reviews
Fit: Retail shop	70	60
Fit: Restaurant or café	15	15
Fit: Service business	15	15
Fit: Agency or studio	25	15
Fit: Trades or contractor	10	15
Fit: Online store	88	70
Why people pick it	Strong catalog and B2B tools Sell on marketplaces from one place	Flat monthly price No fee on its own payments
Where it falls short	Sales ceilings force upgrades Fees with outside payment providers	Sales caps force upgrades No refunds
	Visit BigCommerce ↗	Visit Volusion ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices