BigCommerce vs Big Cartel

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BigCommerceBigCommerce	Big CartelBig Cartel
In one line	Hosted store platform with B2B features and no extra fee on its own payments	Simple store for artists and makers, free up to 5 products
Starting price	From $29/mo	Free
Six-person team	$29/mo	$0/mo
On $10,000 of card sales	$578/mo	Your own card processor
Plans	Core $29/mo (up to $30K sales/yr); Growth $79/mo ($100K); Scale $299/mo, billed annually (monthly $39/$105/$399); BigCommerce Payments 2.89% + 30¢ on Core, 2.59% + 30¢ on Growth, 2.39% + 30¢ on Scale; 0.6-2% fee with outside payment providers	Gold free (5 products); Platinum $15/mo (50 products, custom domain); Diamond $30/mo (500 products, abandoned-cart emails); 20% off yearly ($12/$24); no Big Cartel selling fees, card processing about 2.9% + 30¢
Pricing model	Free trial	Free tier
Free trial	15 days	7 days
Users	Unlimited staff on higher plans	Not listed
Both connect to	Mailchimp, Omnisend
Also connects to	QuickBooks Online, Klaviyo, Hello Bar, MailerLite, Bench, Constant Contact, ActiveCampaign, GetResponse1,200+ listed by the vendor	No others on record
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Growth and up	None listed
Live chat	Every paid plan	Plans not stated
Support hours	Live chat: 24/7 · Email: 24/7 · Phone: 24/7	Live chat: 24/7 · Email: 24/7
Incidents posted	35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page	Big Cartel has a public status page. Status page
Capterra score	4.4 / 5 from 341 reviews	4.2 / 5 from 16 reviews (few reviews)
Trustpilot score	1.3 / 5 from 460 reviews	4.7 / 5 from 441 reviews
Fit: Retail shop	70	70
Fit: Restaurant or café	15	15
Fit: Service business	15	20
Fit: Agency or studio	25	15
Fit: Trades or contractor	10	10
Fit: Online store	88	85
Why people pick it	Strong catalog and B2B tools Sell on marketplaces from one place	Free plan and no selling fees Quick to set up
Where it falls short	Sales ceilings force upgrades Fees with outside payment providers	Product caps of 5, 50, and 500 Abandoned-cart emails only on the $30 plan
	Visit BigCommerce ↗	Visit Big Cartel ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices