BigCommerce vs Ecwid

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BigCommerceBigCommerce	EcwidLightspeed
In one line	Hosted store platform with B2B features and no extra fee on its own payments	Add a store to the site you already have, from $5 a month
Starting price	From $29/mo	From $5/mo
Six-person team	$29/mo	$5/mo
On $10,000 of card sales	$578/mo	$335/mo
Plans	Core $29/mo (up to $30K sales/yr); Growth $79/mo ($100K); Scale $299/mo, billed annually (monthly $39/$105/$399); BigCommerce Payments 2.89% + 30¢ on Core, 2.59% + 30¢ on Growth, 2.39% + 30¢ on Scale; 0.6-2% fee with outside payment providers	Starter $5/mo (10 products); Venture $29/mo (100); Business $49/mo (2,500); Unlimited $119/mo, billed annually (monthly $35/$65/$149); Lightspeed Payments 2.9% + 30¢ in the US; no Ecwid transaction fees
Pricing model	Free trial	Paid
Free trial	15 days	—
Users	Unlimited staff on higher plans	1 on Starter
Both connect to	Mailchimp, Omnisend
Also connects to	QuickBooks Online, Klaviyo, Hello Bar, MailerLite, Bench, Constant Contact, ActiveCampaign, GetResponse1,200+ listed by the vendor	FreshBooks
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Growth and up	None listed
Live chat	Every paid plan	Venture and up
Support hours	Live chat: 24/7 · Email: 24/7 · Phone: 24/7	Live chat: 24 hours, Monday to Friday · Callback: 2PM-10PM PDT, Monday-Friday, English
Incidents posted	35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page	2 incidents posted on Lightspeed's status page in the 90 days to Oct 27, 2026; 1 marked major or critical by Lightspeed. Status page
Capterra score	4.4 / 5 from 341 reviews	4.6 / 5 from 582 reviews
Trustpilot score	1.3 / 5 from 460 reviews	2.7 / 5 from 436 reviews
Fit: Retail shop	70	70
Fit: Restaurant or café	15	40
Fit: Service business	15	45
Fit: Agency or studio	25	20
Fit: Trades or contractor	10	25
Fit: Online store	88	75
Why people pick it	Strong catalog and B2B tools Sell on marketplaces from one place	Works with your current site No transaction fees
Where it falls short	Sales ceilings force upgrades Fees with outside payment providers	Product caps on cheaper plans Less design control than a full platform
	Visit BigCommerce ↗	Visit Ecwid ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices