Shoeboxed vs Neat

Two expense management tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ShoeboxedShoeboxed	NeatNeat
In one line	Mail in your paper receipts and get them scanned	Scan receipts and documents into searchable records for $200 a year
Starting price	From $8.08/mo	From $16.67/mo
Six-person team	$66.42/mo	Not listed
Plans	Starter $97/yr or $9/mo (3 users, 50 scans/mo); Pro $297/yr or $29/mo (5 users, 250); Plus $797/yr or $79/mo (10 users, 1,000); Paper Plus $1,997/yr (10 users); more users on a custom plan; 30-day refund	$200/yr; one account can be shared with up to 4 other users (5 in total) at no extra charge; VIP Service add-on $50/yr; Automated Insights add-on $150/yr; free trial
Pricing model	Paid	Free trial
Free trial	—	—
Users	3 on Starter	Up to 5 (the owner plus 4 shared users)
Both connect to	QuickBooks Online
Also connects to	Xero, Wave, Bench	No others on record
Team size	Just me · 2–10 people	Just me · 2–10 people
Available in	US	US
Phone support	Pro and up	None listed
Live chat	Plans not stated	Every paid plan
Support hours	Phone: Monday-Friday 9-5 ET, Monday through Friday 9-6 ET	Not published
Incidents posted	We found no public status page for Shoeboxed.	Neat has a public status page. Status page
Capterra score	4.4 / 5 from 227 reviews	4.0 / 5 from 100 reviews
Trustpilot score	2.8 / 5 from 3 reviews (few reviews)	4.6 / 5 from 2,362 reviews
Fit: Retail shop	55	60
Fit: Restaurant or café	50	55
Fit: Service business	78	80
Fit: Agency or studio	70	70
Fit: Trades or contractor	82	82
Fit: Online store	50	50
Why people pick it	Scans paper you mail in Cheap entry plan	Good at paper receipts Flat yearly price
Where it falls short	Scan caps on each plan No cards or approvals	No cards or approvals Add-ons cost extra
	Visit Shoeboxed ↗	Visit Neat ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices