Unitel Voice vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Unitel Voice costs less for a six-person team.
Unitel Voice fits retail shop, restaurant or café.
CallRail fits agency or studio.
CallRail suits teams past ten people.

Compare	Unitel VoiceUnitel	CallRailCallRail
In one line	A toll-free or local number with an auto attendant, no hardware	Call tracking that shows which ads make the phone ring
Starting price	From $9.99/mo	From $50/mo
Six-person team	$19.99/mo	$50/mo
Plans	Solo $9.99/mo (1 user); Team $19.99/mo (unlimited users); Office $29.99/mo (3 users, +$9.99/user); unlimited minutes on all plans; yearly billing $84/$168/$252; 30-day money-back	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	1 on Solo; unlimited on Team	Unlimited
Integrations	Few; forwards to any phone	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	Just me · 2–10 people	2–10 people · 11–50 people
Available in	US	US · UK · CA · AU
Phone support	Every plan	Plans not stated
Live chat	Every plan	None listed
Support hours	Not published	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	We found no public status page for Unitel.	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.6 / 5 from 67 reviews	4.5 / 5 from 173 reviews
Trustpilot score	4.8 / 5 from 511 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	70	50
Fit: Restaurant or café	60	45
Fit: Service business	85	82
Fit: Agency or studio	55	88
Fit: Trades or contractor	88	88
Fit: Online store	50	45
Why people pick it	Flat monthly price, not per user Vanity numbers	Shows which marketing brings calls Works with Google Ads
Where it falls short	US only Basic app compared with Quo	Usage fees on top Not a phone system for staff
	Visit Unitel Voice	Visit CallRail

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Unitel Voice and CallRail: partner links. We may earn a commission; it never affects rankings.

Unitel Voice vs CallRail

Short version

More comparisons with Unitel Voice or CallRail