Aircall vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	AircallAircall	CallRailCallRail
In one line	Cloud phone for sales and support teams, three licenses minimum	Call tracking that shows which ads make the phone ring
Starting price	From $30/person	From $50/mo
Six-person team	$180/mo	$50/mo
Plans	Per license, 3-license minimum: Essentials $30/mo billed yearly ($40 monthly); Professional $50 ($70); Enterprise by quote; 1 number included, extra numbers $6/mo; unlimited US and Canada calls	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	3 minimum	Unlimited
Integrations	HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Slack	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Every plan	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Not published	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	17 incidents posted on Aircall's status page in the 90 days to Oct 27, 2026; 6 marked major or critical by Aircall. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.2 / 5 from 466 reviews	4.5 / 5 from 173 reviews
Trustpilot score	3.0 / 5 from 1,094 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	40	50
Fit: Restaurant or café	30	45
Fit: Service business	75	82
Fit: Agency or studio	82	88
Fit: Trades or contractor	55	88
Fit: Online store	75	45
Why people pick it	Deep CRM and help desk integrations Unlimited US and Canada calls	Shows which marketing brings calls Works with Google Ads
Where it falls short	Three-license minimum Add-ons cost extra per seat	Usage fees on top Not a phone system for staff
	Visit Aircall ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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