Zoom Phone vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Zoom PhoneZoom Communications	CallRailCallRail
In one line	Cloud phone with texting, from the makers of Zoom meetings	Call tracking that shows which ads make the phone ring
Starting price	From $16/person	From $50/mo
Six-person team	$96/mo	$50/mo
Plans	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	1 to 99 licenses	Unlimited
Integrations	Zoom Workplace, Salesforce, Slack, Microsoft, Google	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Not published	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.5 / 5 from 246 reviews	4.5 / 5 from 173 reviews
Trustpilot score	Not listed	3.5 / 5 from 488 reviews
Fit: Retail shop	60	50
Fit: Restaurant or café	50	45
Fit: Service business	80	82
Fit: Agency or studio	82	88
Fit: Trades or contractor	65	88
Fit: Online store	60	45
Why people pick it	Texting and call recording included at $16 Bundles with Zoom meetings	Shows which marketing brings calls Works with Google Ads
Where it falls short	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more	Usage fees on top Not a phone system for staff
	Visit Zoom Phone ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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