Nextiva vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	NextivaNextiva	CallRailCallRail
In one line	Business phone, texting, and video from $15 a user	Call tracking that shows which ads make the phone ring
Starting price	From $15/person	From $50/mo
Six-person team	$90/mo	$50/mo
Plans	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Per user	Unlimited
Integrations	Microsoft Teams, Salesforce, HubSpot, Zendesk	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · CA	US · UK · CA · AU
Phone support	Every plan; plans not stated	Plans not stated
Live chat	Every plan	None listed
Support hours	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.6 / 5 from 919 reviews	4.5 / 5 from 173 reviews
Trustpilot score	4.5 / 5 from 8,722 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	60	50
Fit: Restaurant or café	55	45
Fit: Service business	82	82
Fit: Agency or studio	78	88
Fit: Trades or contractor	75	88
Fit: Online store	60	45
Why people pick it	Calls, texts, and video in one app Low annual price per user	Shows which marketing brings calls Works with Google Ads
Where it falls short	Annual price needs a 12-month contract Monthly price is much higher	Usage fees on top Not a phone system for staff
	Visit Nextiva ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Nextiva and CallRail: partner links. We may earn a commission; it never affects rankings.