CallHippo vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	CallHippoCallHippo	CallRailCallRail
In one line	Low-cost virtual numbers in 50+ countries	Call tracking that shows which ads make the phone ring
Starting price	From $19/person	From $50/mo
Six-person team	$114/mo	$50/mo
Plans	Basic $0/user (pay only for numbers, free for first 6 months); Starter $19/user/mo (2-user minimum, unlimited US/CA minutes); Professional $30/user/mo; Ultimate $42/user/mo; save 3 months' cost on annual billing	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Free trial	Free trial
Free trial	10 days	14 days
Users	Per user	Unlimited
Integrations	HubSpot, Pipedrive, Zoho, Zapier, Slack	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Ultimate and up	Plans not stated
Live chat	Enterprise only	None listed
Support hours	Email: 24/7 · Phone: 24×7	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	18 incidents posted on CallHippo's status page, which covers all CallHippo products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by CallHippo. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.4 / 5 from 694 reviews	4.5 / 5 from 173 reviews
Trustpilot score	2.8 / 5 from 688 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	50	50
Fit: Restaurant or café	40	45
Fit: Service business	80	82
Fit: Agency or studio	75	88
Fit: Trades or contractor	70	88
Fit: Online store	60	45
Why people pick it	Numbers in many countries Cheap entry price	Shows which marketing brings calls Works with Google Ads
Where it falls short	Quality complaints in reviews Per-minute charges on some plans	Usage fees on top Not a phone system for staff
	Visit CallHippo ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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