Freshcaller vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshcallerFreshworks	CallRailCallRail
In one line	Call center phone system that plugs into Freshdesk	Call tracking that shows which ads make the phone ring
Starting price	From $15/person	From $50/mo
Six-person team	$90/mo	$50/mo
Plans	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Free tier	Free trial
Free trial	14 days	14 days
Users	Per agent	Unlimited
Integrations	Freshdesk, Freshsales, Zapier	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	Freshworks has a public status page. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.0 / 5 from 35 reviews	4.5 / 5 from 173 reviews
Trustpilot score	Not listed	3.5 / 5 from 488 reviews
Fit: Retail shop	50	50
Fit: Restaurant or café	40	45
Fit: Service business	78	82
Fit: Agency or studio	65	88
Fit: Trades or contractor	65	88
Fit: Online store	70	45
Why people pick it	Tight Freshdesk integration Free plan to start	Shows which marketing brings calls Works with Google Ads
Where it falls short	Per-minute charges add up Mainly for support teams	Usage fees on top Not a phone system for staff
	Visit Freshcaller ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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