Ooma Office vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Ooma OfficeOoma	CallRailCallRail
In one line	Business phone with unlimited US and Canada calling, no contract	Call tracking that shows which ads make the phone ring
Starting price	From $19.95/person	From $50/mo
Six-person team	$120/mo	$50/mo
Plans	Per user, no contract: Essentials $19.95 (no texting); Pro $24.95 (250 texts/mo, call recording); Pro Plus $29.95 (1,000 texts/mo, call queues); one-time $29.95 activation fee	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Per user	Unlimited
Integrations	Salesforce, HubSpot, Zendesk, QuickBooks Online, Square, Jobber, Zapier	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · CA	US · UK · CA · AU
Phone support	Every plan	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Phone: 24/7	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	We found no public status page for Ooma.	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.4 / 5 from 248 reviews	4.5 / 5 from 173 reviews
Trustpilot score	4.0 / 5 from 2,917 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	75	50
Fit: Restaurant or café	70	45
Fit: Service business	82	82
Fit: Agency or studio	70	88
Fit: Trades or contractor	80	88
Fit: Online store	50	45
Why people pick it	No contract Free toll-free number on every plan	Shows which marketing brings calls Works with Google Ads
Where it falls short	No texting on Essentials $29.95 activation fee	Usage fees on top Not a phone system for staff
	Visit Ooma Office ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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