Unitel Voice vs Freshcaller

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Unitel VoiceUnitel	FreshcallerFreshworks
In one line	A toll-free or local number with an auto attendant, no hardware	Call center phone system that plugs into Freshdesk
Starting price	From $9.99/mo	From $15/person
Six-person team	$19.99/mo	$90/mo
Plans	Solo $9.99/mo (1 user); Team $19.99/mo (unlimited users); Office $29.99/mo (3 users, +$9.99/user); unlimited minutes on all plans; yearly billing $84/$168/$252; 30-day money-back	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan
Pricing model	Paid	Free tier
Free trial	—	14 days
Users	1 on Solo; unlimited on Team	Per agent
Integrations	Few; forwards to any phone	Freshdesk, Freshsales, Zapier
Team size	Just me · 2–10 people	2–10 people · 11–50 people · 51–200 people
Available in	US	US · UK · CA · AU
Phone support	Every plan	Plans not stated
Live chat	Every plan	None listed
Support hours	Not published	Not published
Incidents posted	We found no public status page for Unitel.	Freshworks has a public status page. Status page
Capterra score	4.6 / 5 from 67 reviews	4.0 / 5 from 35 reviews
Trustpilot score	4.8 / 5 from 511 reviews	Not listed
Fit: Retail shop	70	50
Fit: Restaurant or café	60	40
Fit: Service business	85	78
Fit: Agency or studio	55	65
Fit: Trades or contractor	88	65
Fit: Online store	50	70
Why people pick it	Flat monthly price, not per user Vanity numbers	Tight Freshdesk integration Free plan to start
Where it falls short	US only Basic app compared with Quo	Per-minute charges add up Mainly for support teams
	Visit Unitel Voice ↗	Visit Freshcaller ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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