Dialpad vs Unitel Voice

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	DialpadDialpad	Unitel VoiceUnitel
In one line	AI call notes and transcripts on a business phone	A toll-free or local number with an auto attendant, no hardware
Starting price	From $15/person	From $9.99/mo
Six-person team	$90/mo	$19.99/mo
Plans	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling	Solo $9.99/mo (1 user); Team $19.99/mo (unlimited users); Office $29.99/mo (3 users, +$9.99/user); unlimited minutes on all plans; yearly billing $84/$168/$252; 30-day money-back
Pricing model	Free trial	Paid
Free trial	14 days	—
Users	Per user	1 on Solo; unlimited on Team
Integrations	Google, Microsoft, HubSpot, Salesforce	Few; forwards to any phone
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US
Phone support	Pro and up	Every plan
Live chat	Every plan	Every plan
Support hours	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week	Not published
Incidents posted	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page	We found no public status page for Unitel.
Capterra score	Not listed	4.6 / 5 from 67 reviews
Trustpilot score	4.0 / 5 from 3,226 reviews	4.8 / 5 from 511 reviews
Fit: Retail shop	55	70
Fit: Restaurant or café	45	60
Fit: Service business	85	85
Fit: Agency or studio	80	55
Fit: Trades or contractor	70	88
Fit: Online store	60	50
Why people pick it	Transcripts and summaries Good mobile apps	Flat monthly price, not per user Vanity numbers
Where it falls short	Pro needed for integrations Three-seat minimum on Pro	US only Basic app compared with Quo
	Visit Dialpad ↗	Visit Unitel Voice ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Unitel Voice: partner link. We may earn a commission; it never affects rankings.