Unitel Voice vs Zoom Phone

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Unitel VoiceUnitel	Zoom PhoneZoom Communications
In one line	A toll-free or local number with an auto attendant, no hardware	Cloud phone with texting, from the makers of Zoom meetings
Starting price	From $9.99/mo	From $16/person
Six-person team	$19.99/mo	$96/mo
Plans	Solo $9.99/mo (1 user); Team $19.99/mo (unlimited users); Office $29.99/mo (3 users, +$9.99/user); unlimited minutes on all plans; yearly billing $84/$168/$252; 30-day money-back	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo
Pricing model	Paid	Paid
Free trial	—	—
Users	1 on Solo; unlimited on Team	1 to 99 licenses
Integrations	Few; forwards to any phone	Zoom Workplace, Salesforce, Slack, Microsoft, Google
Team size	Just me · 2–10 people	Just me · 2–10 people · 11–50 people
Available in	US	US · UK · CA · AU
Phone support	Every plan	Plans not stated
Live chat	Every plan	Plans not stated
Support hours	Not published	Not published
Incidents posted	We found no public status page for Unitel.	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page
Capterra score	4.6 / 5 from 67 reviews	4.5 / 5 from 246 reviews
Trustpilot score	4.8 / 5 from 511 reviews	Not listed
Fit: Retail shop	70	60
Fit: Restaurant or café	60	50
Fit: Service business	85	80
Fit: Agency or studio	55	82
Fit: Trades or contractor	88	65
Fit: Online store	50	60
Why people pick it	Flat monthly price, not per user Vanity numbers	Texting and call recording included at $16 Bundles with Zoom meetings
Where it falls short	US only Basic app compared with Quo	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more
	Visit Unitel Voice ↗	Visit Zoom Phone ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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