KrispCall vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	KrispCallKrispCall	CallRailCallRail
In one line	Cloud phone with shared numbers and a unified callbox	Call tracking that shows which ads make the phone ring
Starting price	From $12/person	From $50/mo
Six-person team	$72/mo	$50/mo
Plans	Starter $12/user/mo (up to 5 users); Advance $32/user/mo (up to 50); Max $48/user/mo, billed annually (monthly $15/$40/$60); no free trial, 14-day refund	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Per user	Unlimited
Integrations	HubSpot, Pipedrive, Zapier, Microsoft Teams	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Not published	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	KrispCall has a public status page. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	3.8 / 5 from 8 reviews (few reviews)	4.5 / 5 from 173 reviews
Trustpilot score	4.3 / 5 from 571 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	55	50
Fit: Restaurant or café	45	45
Fit: Service business	82	82
Fit: Agency or studio	75	88
Fit: Trades or contractor	75	88
Fit: Online store	60	45
Why people pick it	One of the cheapest per-seat prices Shared number inbox	Shows which marketing brings calls Works with Google Ads
Where it falls short	No free trial, only a 14-day refund Number availability varies	Usage fees on top Not a phone system for staff
	Visit KrispCall ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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