WooCommerce vs BigCommerce

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	WooCommerceAutomattic	BigCommerceBigCommerce
In one line	Free store plugin for WordPress, if you run your own hosting	Hosted store platform with B2B features and no extra fee on its own payments
Starting price	From $25/mo	From $29/mo
Six-person team	$25/mo	$29/mo
On $10,000 of card sales	$355/mo	$578/mo
Plans	Plugin free; hosting about $25-350/mo; extensions $29-299/yr each; WooPayments 2.9% + 30¢ for US cards	Core $29/mo (up to $30K sales/yr); Growth $79/mo ($100K); Scale $299/mo, billed annually (monthly $39/$105/$399); BigCommerce Payments 2.89% + 30¢ on Core, 2.59% + 30¢ on Growth, 2.39% + 30¢ on Scale; 0.6-2% fee with outside payment providers
Pricing model	Free tier	Free trial
Free trial	—	15 days
Users	Unlimited	Unlimited staff on higher plans
Both connect to	QuickBooks Online, Mailchimp, Klaviyo, MailerLite, ActiveCampaign, Omnisend, GetResponse
Also connects to	Xero, Freshmarketer, Akaunting, Sender, Kit	Hello Bar, Bench, Constant Contact1,200+ listed by the vendor
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Not looked up yet	Growth and up
Live chat	Plans not stated	Every paid plan
Support hours	Not published	Live chat: 24/7 · Email: 24/7 · Phone: 24/7
Incidents posted	Automattic has a public status page. Status page	35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page
Capterra score	Not listed	4.4 / 5 from 341 reviews
Trustpilot score	2.1 / 5 from 144 reviews	1.3 / 5 from 460 reviews
Fit: Retail shop	65	70
Fit: Restaurant or café	25	15
Fit: Service business	40	15
Fit: Agency or studio	55	25
Fit: Trades or contractor	20	10
Fit: Online store	85	88
Why people pick it	Full control, no platform fee Huge plugin ecosystem	Strong catalog and B2B tools Sell on marketplaces from one place
Where it falls short	You manage hosting and updates Costs spread across many vendors	Sales ceilings force upgrades Fees with outside payment providers
	Visit WooCommerce ↗	Visit BigCommerce ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices