BigCommerce vs Square Online

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BigCommerceBigCommerce	Square OnlineBlock
In one line	Hosted store platform with B2B features and no extra fee on its own payments	Free online store that runs on your Square account
Starting price	From $29/mo	Free
Six-person team	$29/mo	$0/mo
On $10,000 of card sales	$578/mo	$370/mo
Plans	Core $29/mo (up to $30K sales/yr); Growth $79/mo ($100K); Scale $299/mo, billed annually (monthly $39/$105/$399); BigCommerce Payments 2.89% + 30¢ on Core, 2.59% + 30¢ on Growth, 2.39% + 30¢ on Scale; 0.6-2% fee with outside payment providers	Free (online cards 3.3% + 30¢); Plus $49/mo per location (2.9% + 30¢); Premium $149/mo per location adds real-time shipping rates; 1.5% extra on non-US cards
Pricing model	Free trial	Free tier
Free trial	15 days	30 days
Users	Unlimited staff on higher plans	No per-seat fee
Both connect to	Mailchimp, Klaviyo
Also connects to	QuickBooks Online, Hello Bar, MailerLite, Bench, Constant Contact, ActiveCampaign, Omnisend, GetResponse1,200+ listed by the vendor	No others on record
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Growth and up	Every plan (US)
Live chat	Every paid plan	Plans not stated
Support hours	Live chat: 24/7 · Email: 24/7 · Phone: 24/7	Phone: 6am–6pm PT M–F for the first 90 days (Square Free only), 6am–6pm PT M–F (Square Plus only), 24/7 (Square Premium only)
Incidents posted	35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page	14 incidents posted on Block's status page, which covers all Block products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Block. Status page
Capterra score	4.4 / 5 from 341 reviews	4.6 / 5 from 332 reviews
Trustpilot score	1.3 / 5 from 460 reviews	Not listed
Fit: Retail shop	70	80
Fit: Restaurant or café	15	85
Fit: Service business	15	55
Fit: Agency or studio	25	15
Fit: Trades or contractor	10	30
Fit: Online store	88	65
Why people pick it	Strong catalog and B2B tools Sell on marketplaces from one place	Free plan with pickup, delivery, and shipping Same account as Square POS
Where it falls short	Sales ceilings force upgrades Fees with outside payment providers	Paid plans are charged per location Checkout must use Square payments
	Visit BigCommerce ↗	Visit Square Online ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices