BigCommerce vs Shift4Shop

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BigCommerceBigCommerce	Shift4ShopShift4
In one line	Hosted store platform with B2B features and no extra fee on its own payments	One unlimited store plan for $41 a month
Starting price	From $29/mo	From $41/mo
Six-person team	$29/mo	$41/mo
On $10,000 of card sales	$578/mo	Your own card processor
Plans	Core $29/mo (up to $30K sales/yr); Growth $79/mo ($100K); Scale $299/mo, billed annually (monthly $39/$105/$399); BigCommerce Payments 2.89% + 30¢ on Core, 2.59% + 30¢ on Growth, 2.39% + 30¢ on Scale; 0.6-2% fee with outside payment providers	End-to-End plan $41/mo: unlimited products, staff, and bandwidth; no setup or transaction fees; US only
Pricing model	Free trial	Paid
Free trial	15 days	—
Users	Unlimited staff on higher plans	Unlimited
Both connect to	Mailchimp, Klaviyo, Constant Contact, Omnisend
Also connects to	QuickBooks Online, Hello Bar, MailerLite, Bench, ActiveCampaign, GetResponse1,200+ listed by the vendor	Kit
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US
Phone support	Growth and up	Every plan
Live chat	Every paid plan	None listed
Support hours	Live chat: 24/7 · Email: 24/7 · Phone: 24/7	Phone: 24x7x365 · Email: 24x7x365
Incidents posted	35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page	We found no public status page for Shift4.
Capterra score	4.4 / 5 from 341 reviews	Not listed
Trustpilot score	1.3 / 5 from 460 reviews	1.5 / 5 from 28 reviews
Fit: Retail shop	70	60
Fit: Restaurant or café	15	15
Fit: Service business	15	15
Fit: Agency or studio	25	15
Fit: Trades or contractor	10	15
Fit: Online store	88	72
Why people pick it	Strong catalog and B2B tools Sell on marketplaces from one place	No product or sales caps Unlimited staff accounts
Where it falls short	Sales ceilings force upgrades Fees with outside payment providers	US only Smaller app ecosystem than Shopify
	Visit BigCommerce ↗	Visit Shift4Shop ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices