Dialpad vs KrispCall

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	DialpadDialpad	KrispCallKrispCall
In one line	AI call notes and transcripts on a business phone	Cloud phone with shared numbers and a unified callbox
Starting price	From $15/person	From $12/person
Six-person team	$90/mo	$72/mo
Plans	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling	Starter $12/user/mo (up to 5 users); Advance $32/user/mo (up to 50); Max $48/user/mo, billed annually (monthly $15/$40/$60); no free trial, 14-day refund
Pricing model	Free trial	Paid
Free trial	14 days	—
Users	Per user	Per user
Integrations	Google, Microsoft, HubSpot, Salesforce	HubSpot, Pipedrive, Zapier, Microsoft Teams
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Pro and up	None listed
Live chat	Every plan	Plans not stated
Support hours	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week	Not published
Incidents posted	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page	KrispCall has a public status page. Status page
Capterra score	Not listed	3.8 / 5 from 8 reviews (few reviews)
Trustpilot score	4.0 / 5 from 3,226 reviews	4.3 / 5 from 571 reviews
Fit: Retail shop	55	55
Fit: Restaurant or café	45	45
Fit: Service business	85	82
Fit: Agency or studio	80	75
Fit: Trades or contractor	70	75
Fit: Online store	60	60
Why people pick it	Transcripts and summaries Good mobile apps	One of the cheapest per-seat prices Shared number inbox
Where it falls short	Pro needed for integrations Three-seat minimum on Pro	No free trial, only a 14-day refund Number availability varies
	Visit Dialpad ↗	Visit KrispCall ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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