Dialpad vs Ooma Office
Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Dialpad costs less for a six-person team.
Ooma Office fits retail shop, restaurant or café, trades or contractor.- Dialpad fits agency or studio, online store.
| Compare | DialpadDialpad | Ooma OfficeOoma |
|---|---|---|
| In one line | AI call notes and transcripts on a business phone | Business phone with unlimited US and Canada calling, no contract |
| Starting price | From $15/person | From $19.95/person |
| Six-person team | $90/mo | $120/mo |
| Plans | Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling | Per user, no contract: Essentials $19.95 (no texting); Pro $24.95 (250 texts/mo, call recording); Pro Plus $29.95 (1,000 texts/mo, call queues); one-time $29.95 activation fee |
| Pricing model | Free trial | Paid |
| Free trial | 14 days | — |
| Users | Per user | Per user |
| Integrations | Google, Microsoft, HubSpot, Salesforce | Salesforce, HubSpot, Zendesk, QuickBooks Online, Square, Jobber, Zapier |
| Team size | 2–10 people · 11–50 people · 51–200 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · CA |
| Phone support | Pro and up | Every plan |
| Live chat | Every plan | Plans not stated |
| Support hours | Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week | Phone: 24/7 |
| Incidents posted | 7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page | We found no public status page for Ooma. |
| Capterra score | Not listed | 4.4 / 5 from 248 reviews |
| Trustpilot score | 4.0 / 5 from 3,226 reviews | 4.0 / 5 from 2,917 reviews |
| Fit: Retail shop | 55 | 75 |
| Fit: Restaurant or café | 45 | 70 |
| Fit: Service business | 85 | 82 |
| Fit: Agency or studio | 80 | 70 |
| Fit: Trades or contractor | 70 | 80 |
| Fit: Online store | 60 | 50 |
| Why people pick it |
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| Where it falls short |
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| Visit Dialpad | Visit Ooma Office |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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