Dialpad vs Nextiva

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	DialpadDialpad	NextivaNextiva
In one line	AI call notes and transcripts on a business phone	Business phone, texting, and video from $15 a user
Starting price	From $15/person	From $15/person
Six-person team	$90/mo	$90/mo
Plans	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term
Pricing model	Free trial	Paid
Free trial	14 days	—
Users	Per user	Per user
Integrations	Google, Microsoft, HubSpot, Salesforce	Microsoft Teams, Salesforce, HubSpot, Zendesk
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · CA
Phone support	Pro and up	Every plan; plans not stated
Live chat	Every plan	Every plan
Support hours	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)
Incidents posted	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page
Capterra score	Not listed	4.6 / 5 from 919 reviews
Trustpilot score	4.0 / 5 from 3,226 reviews	4.5 / 5 from 8,722 reviews
Fit: Retail shop	55	60
Fit: Restaurant or café	45	55
Fit: Service business	85	82
Fit: Agency or studio	80	78
Fit: Trades or contractor	70	75
Fit: Online store	60	60
Why people pick it	Transcripts and summaries Good mobile apps	Calls, texts, and video in one app Low annual price per user
Where it falls short	Pro needed for integrations Three-seat minimum on Pro	Annual price needs a 12-month contract Monthly price is much higher
	Visit Dialpad ↗	Visit Nextiva ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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