Freshcaller vs Weave

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshcallerFreshworks	WeaveWeave Communications
In one line	Call center phone system that plugs into Freshdesk	Phones, patient texting and reminders built for healthcare practices
Starting price	From $15/person	From $199/mo, by quote
Six-person team	$90/mo	From $199/mo, by quote
Plans	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan	No final prices published; quoted by users, locations, products and phones. Plan builder: base plan from $199/mo (Call Pop, two-way texting, missed-call text, Text to Pay, mobile app, team chat, call analytics, fax, practice-software integration, with or without 2 Yealink phones); Coordinate bundle $149/mo (online scheduling, digital forms, reminders, confirmations, recall); Attract bundle $149/mo (reviews, Text Connect, 10,000 emails, 5,000 bulk texts); AI Receptionist in early access, 25% off for the rest of 2026. Pricing page tiers, all by quote: Pro (phones, reminders, two-way texting, 1,500 bulk texts/mo, reviews, email marketing, payments, no online scheduling or digital forms); Elite (3,000 bulk texts/mo, adds online scheduling, digital forms, dental insurance verification); Ultimate (15,000 bulk texts/mo, up to 15 T-85 phones, call intelligence, dental practice analytics, quarterly one-on-one training); Enterprise for multi-location practices by quote. Expert onboarding and support on every plan. Phones leased or bought; leased phones go back within 10 business days of cancelling or you pay full retail. No long-term contract required, discounts for yearly contracts; a fixed-term order is owed in full, no refunds; 30 days' notice to cancel a monthly order. No free trial
Pricing model	Free tier	Paid
Free trial	14 days	—
Users	Per agent	Quoted by users and locations
Integrations	Freshdesk, Freshsales, Zapier	Dentrix, Eaglesoft, Open Dental, athenahealth, eClinicalWorks, AVImark, ezyVet, Cornerstone, Crystal PM, CareCredit
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Plans not stated
Live chat	None listed	Plans not stated
Support hours	Not published	Phone: Monday to Thursday 6am to 6pm MST, Friday 6am to 5pm MST
Incidents posted	Freshworks has a public status page. Status page	26 incidents posted on Weave Communications's status page in the 90 days to Oct 27, 2026; 2 marked major or critical by Weave Communications. Status page
Capterra score	4.0 / 5 from 35 reviews	Not listed
Fit: Retail shop	50	10
Fit: Restaurant or café	40	5
Fit: Service business	78	70
Fit: Agency or studio	65	5
Fit: Trades or contractor	65	10
Fit: Online store	70	5
Why people pick it	Tight Freshdesk integration Free plan to start	Shows patient details from practice software on each call Phones, texting, reminders and payments in one app
Where it falls short	Per-minute charges add up Mainly for support teams	Prices only from sales, and no free trial Built only for healthcare practices
	Visit Freshcaller ↗	Visit Weave ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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