Freshcaller vs Ooma Office

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshcallerFreshworks	Ooma OfficeOoma
In one line	Call center phone system that plugs into Freshdesk	Business phone with unlimited US and Canada calling, no contract
Starting price	From $15/person	From $19.95/person
Six-person team	$90/mo	$120/mo
Plans	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan	Per user, no contract: Essentials $19.95 (no texting); Pro $24.95 (250 texts/mo, call recording); Pro Plus $29.95 (1,000 texts/mo, call queues); one-time $29.95 activation fee
Pricing model	Free tier	Paid
Free trial	14 days	—
Users	Per agent	Per user
Integrations	Freshdesk, Freshsales, Zapier	Salesforce, HubSpot, Zendesk, QuickBooks Online, Square, Jobber, Zapier
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Every plan
Live chat	None listed	Plans not stated
Support hours	Not published	Phone: 24/7
Incidents posted	Freshworks has a public status page. Status page	We found no public status page for Ooma.
Capterra score	4.0 / 5 from 35 reviews	4.4 / 5 from 248 reviews
Trustpilot score	Not listed	4.0 / 5 from 2,917 reviews
Fit: Retail shop	50	75
Fit: Restaurant or café	40	70
Fit: Service business	78	82
Fit: Agency or studio	65	70
Fit: Trades or contractor	65	80
Fit: Online store	70	50
Why people pick it	Tight Freshdesk integration Free plan to start	No contract Free toll-free number on every plan
Where it falls short	Per-minute charges add up Mainly for support teams	No texting on Essentials $29.95 activation fee
	Visit Freshcaller ↗	Visit Ooma Office ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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