Freshcaller vs Nextiva

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshcallerFreshworks	NextivaNextiva
In one line	Call center phone system that plugs into Freshdesk	Business phone, texting, and video from $15 a user
Starting price	From $15/person	From $15/person
Six-person team	$90/mo	$90/mo
Plans	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term
Pricing model	Free tier	Paid
Free trial	14 days	—
Users	Per agent	Per user
Integrations	Freshdesk, Freshsales, Zapier	Microsoft Teams, Salesforce, HubSpot, Zendesk
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Every plan; plans not stated
Live chat	None listed	Every plan
Support hours	Not published	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)
Incidents posted	Freshworks has a public status page. Status page	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page
Capterra score	4.0 / 5 from 35 reviews	4.6 / 5 from 919 reviews
Trustpilot score	Not listed	4.5 / 5 from 8,722 reviews
Fit: Retail shop	50	60
Fit: Restaurant or café	40	55
Fit: Service business	78	82
Fit: Agency or studio	65	78
Fit: Trades or contractor	65	75
Fit: Online store	70	60
Why people pick it	Tight Freshdesk integration Free plan to start	Calls, texts, and video in one app Low annual price per user
Where it falls short	Per-minute charges add up Mainly for support teams	Annual price needs a 12-month contract Monthly price is much higher
	Visit Freshcaller ↗	Visit Nextiva ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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