Freshcaller vs Aircall

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshcallerFreshworks	AircallAircall
In one line	Call center phone system that plugs into Freshdesk	Cloud phone for sales and support teams, three licenses minimum
Starting price	From $15/person	From $30/person
Six-person team	$90/mo	$180/mo
Plans	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan	Per license, 3-license minimum: Essentials $30/mo billed yearly ($40 monthly); Professional $50 ($70); Enterprise by quote; 1 number included, extra numbers $6/mo; unlimited US and Canada calls
Pricing model	Free tier	Paid
Free trial	14 days	—
Users	Per agent	3 minimum
Integrations	Freshdesk, Freshsales, Zapier	HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Slack
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Every plan
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	17 incidents posted on Aircall's status page in the 90 days to Oct 27, 2026; 6 marked major or critical by Aircall. Status page
Capterra score	4.0 / 5 from 35 reviews	4.2 / 5 from 466 reviews
Trustpilot score	Not listed	3.0 / 5 from 1,094 reviews
Fit: Retail shop	50	40
Fit: Restaurant or café	40	30
Fit: Service business	78	75
Fit: Agency or studio	65	82
Fit: Trades or contractor	65	55
Fit: Online store	70	75
Why people pick it	Tight Freshdesk integration Free plan to start	Deep CRM and help desk integrations Unlimited US and Canada calls
Where it falls short	Per-minute charges add up Mainly for support teams	Three-license minimum Add-ons cost extra per seat
	Visit Freshcaller ↗	Visit Aircall ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Freshcaller: partner link. We may earn a commission; it never affects rankings.