Freshcaller vs Zoom Phone

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshcallerFreshworks	Zoom PhoneZoom Communications
In one line	Call center phone system that plugs into Freshdesk	Cloud phone with texting, from the makers of Zoom meetings
Starting price	From $15/person	From $16/person
Six-person team	$90/mo	$96/mo
Plans	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo
Pricing model	Free tier	Paid
Free trial	14 days	—
Users	Per agent	1 to 99 licenses
Integrations	Freshdesk, Freshsales, Zapier	Zoom Workplace, Salesforce, Slack, Microsoft, Google
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page
Capterra score	4.0 / 5 from 35 reviews	4.5 / 5 from 246 reviews
Fit: Retail shop	50	60
Fit: Restaurant or café	40	50
Fit: Service business	78	80
Fit: Agency or studio	65	82
Fit: Trades or contractor	65	65
Fit: Online store	70	60
Why people pick it	Tight Freshdesk integration Free plan to start	Texting and call recording included at $16 Bundles with Zoom meetings
Where it falls short	Per-minute charges add up Mainly for support teams	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more
	Visit Freshcaller ↗	Visit Zoom Phone ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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